Returns & Exchanges
At Mushq, we strive to ensure you are completely satisfied with your luxury fashion purchase, offering a seamless return process within 14 days of delivery. All items must be returned in their original condition, unworn, and with all designer tags still attached.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all protective seals and authenticity cards are included to avoid processing delays.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing